The online Service Request is the most direct, compliant and secure way to submit your questions to the Producer Help Desk (PHD) while protecting Personally Identifiable Information (PII) or Protected Health Information (PHI).
The Producer Help Desk (PHD) is a Sales Support Center exclusively dedicated to the Medicare & Retirement Sales Team. Our agent-centric staff is fully devoted to providing you with a hassle-free experience every step of the way.
As part of our hassle-free approach, The Producer Help Desk provides support through your entire sales experience, including:
For enrollment questions, The Pre-Enrollment Support Team (PES) assists agents in the following ways:
PHD contact information should NOT be given to a consumer.
All member-related issues should be directed to Member Services. For unresolved issues previously escalated to member services, please fill out the Member Escalation Request form below.