Agent of Record
At UnitedHealthcare, we understand the importance of the relationships you build with your members. Our Agent of Record (AOR) retention policy is designed to provide you with peace of mind, ensuring that you can focus on growing your business. By maintaining a consultative relationship and fulfilling the eligibility requirements, you can continue to earn commissions and support your members seamlessly.
Agent of Record FAQ
Learn about Agent of Record retention, who is eligible, and how to receive commissions.
Agent of Record Responsibilities and Guidelines
It is the Agent of Record’s responsibility to maintain a consultative relationship with their members to ensure the member’s health insurance needs are met.
Need Help?
Contact the Producer Help Desk (PHD)
View Hours
AEP Hours of Operation Mon–Fri |7am – 9pm CT
Sat | 10/3/26 – 11/28/26 8am–5pm CT
Mon–Fri |11/30/26 – 12/4/26 7am–12am CT
Sat |12/5/26 – 7am–12am CT
Sun | 12/6/26 – 7am–12am CT
Mon |12/7/26 – 7am–12am CT
Holiday Hours
Thanksgiving | 11/26/26 Closed
Fri | 11/27/26 – 7am–7pm CT
Sun | 11/29/26 Closed
Sat | 10/3/26 – 11/28/26 8am–5pm CT
Mon–Fri |11/30/26 – 12/4/26 7am–12am CT
Sat |12/5/26 – 7am–12am CT
Sun | 12/6/26 – 7am–12am CT
Mon |12/7/26 – 7am–12am CT
Holiday Hours
Thanksgiving | 11/26/26 Closed
Fri | 11/27/26 – 7am–7pm CT
Sun | 11/29/26 Closed
AEP Hours of Operation Mon–Fri |7am – 9pm CT
Sat | 10/3/26 – 11/28/26 8am–5pm CT
Mon–Fri |11/30/26 – 12/4/26 7am–12am CT
Sat |12/5/26 – 7am–12am CT
Sun | 12/6/26 – 7am–12am CT
Mon |12/7/26 – 7am–12am CT
Holiday Hours
Thanksgiving | 11/26/26 Closed
Fri | 11/27/26 – 7am–7pm CT
Sun | 11/29/26 Closed
Sat | 10/3/26 – 11/28/26 8am–5pm CT
Mon–Fri |11/30/26 – 12/4/26 7am–12am CT
Sat |12/5/26 – 7am–12am CT
Sun | 12/6/26 – 7am–12am CT
Mon |12/7/26 – 7am–12am CT
Holiday Hours
Thanksgiving | 11/26/26 Closed
Fri | 11/27/26 – 7am–7pm CT
Sun | 11/29/26 Closed