Email new members receive once their agent submits their online application for an AARP Medicare Supplement Plan and have been accepted for coverage. This email provides members such as registering for their UnitedHealthcare online account, and where their plan documents will be located once they are available.

Email applicants receive once their agent submits their online application for an AARP Medicare Supplement Plan.

Notification email to insured members who choose to receive their plan documents electronically to confirm their paperless delivery.

Notification email to insured members who have chosen to receive their plan documents electronically  that their plan documents are ready to be viewed. This email provides a link to the website where they can sign-in to access their UnitedHealthcare online account. 

A welcome letter with the member’s insurance ID card is mailed to individuals who choose to receive their plan documents and communications electronically. This letter thanks the member for choosing an AARP Medicare Supplement Plan, provides their coverage start date, and their member ID card.

The printed Welcome Kit is mailed to new members who choose to receive their plan documents and communications through U.S. mail and for those who had an agent submit their paper application. It includes a welcome letter, the member’s insurance ID card, a personalized getting started guide that includes tailored plan and wellness extras information (if applicable), plan documents and helpful forms.

Mailing or email sent to new members who have been accepted into an AARP Medicare Supplement Plan more than 60 days prior to their plan effective date that welcomes new members to their AARP Medicare Supplement Plan and encourages them to take full advantage of their benefits. It also provides the information on how they can check the status of their first premium payment, electronic funds transfer (EFT) registration status and their UnitedHealthcare online account registration status.

This mailed or emailed  letter delivers very close to a member’s plan effective date and informs them that their first month premium is paid, and their plan is active.  It expresses gratitude for the insured’s enrollment, offers details on how to prepare for the first doctor visit, and promotes going digital (register/sign in online and download the mobile app), including helpful videos with useful information about how a Med Supp plan works.

Sent one month after a member’s plan effective date, this mailed or emailed  letter provides information about Med Supp plans and the claims process to support plan understanding. It also includes digital promotions to encourage web registration/app use, including a deductible tracker promotion if applicable to plan.

Usually sent three months after a member’s plan effective date, this mailed or emailed  letter reinforces plan choice via MS pillars and promotes digital to encourage web registration/app use, including videos that drive plan understanding and value.

Usually sent six months after a member’s plan effective date, this mailed or emailed letter checks in to see how the insured’s plan is going, shares resources for support, and promotes digital to encourage web registration/app use.

Sent one year post effective as a yearly milestone check in highlighting key things to know moving forward with a Med Supp plan. Also includes messaging promoting plan value and going digital.

Rate notification letters are mailed out annually to members as new premium rates are approved by a state. These personalized letters notify members of their new rates.

A bi-monthly e-newsletter that features a variety of health and wellness topics for insured members covered under an AARP Medicare Supplement Plan.