NOVEMBER 17, 2025 * OPERATIONS
Enhancing your Book of Business with SSBCI statuses
We're excited to bring you another Book of Business enhancement that will enable you to easily and efficiently view the qualifying condition verification status for your current clients in a plan with Special Supplemental Benefits for the Chronically Ill (SSBCI) for 2026. UnitedHealthcare aims to make the transition to SSBCI benefits seamless.
SSBCI verification statuses help you:
- Offer personalized support to clients
- Stay ahead in helping your clients access their benefits by ensuring their qualifying condition is verified
- Deliver exceptional service with up-to-date data at your fingertips
How to get started with SSBCI verification
- To identify relevant members, go to your Book of Business and click Filters. Then select the SSBCI filters under Member Status.
- Review the impacted members to understand their status
- Take necessary actions based on the verification results
Explore this enhancement to unlock the full potential of Book of Business on Jarvis. For more information related to SSBCI, check out SSBCI Member Communications and the SSBCI - Quick Reference Guide.
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View Hours
AEP 2026 Hours of Operation:
10/4/2025 - 11/22/2025 - Mon - Fri 7am – 9pm CST Sat 8am – 5pm CST
11/27/2025 - Closed for Thanksgiving
11/28/2025 - 11/30/2025 8am - 5pm CST
12/1/2025 - 12/7/2025 Mon - Sun 7am - Midnight CST
10/4/2025 - 11/22/2025 - Mon - Fri 7am – 9pm CST Sat 8am – 5pm CST
11/27/2025 - Closed for Thanksgiving
11/28/2025 - 11/30/2025 8am - 5pm CST
12/1/2025 - 12/7/2025 Mon - Sun 7am - Midnight CST
AEP 2026 Hours of Operation:
10/4/2025 - 11/22/2025 - Mon - Fri 7am – 9pm CST Sat 8am – 5pm CST
11/27/2025 - Closed for Thanksgiving
11/28/2025 - 11/30/2025 8am - 5pm CST
12/1/2025 - 12/7/2025 Mon - Sun 7am - Midnight CST
10/4/2025 - 11/22/2025 - Mon - Fri 7am – 9pm CST Sat 8am – 5pm CST
11/27/2025 - Closed for Thanksgiving
11/28/2025 - 11/30/2025 8am - 5pm CST
12/1/2025 - 12/7/2025 Mon - Sun 7am - Midnight CST