As a reminder, UnitedHealthcare offers Dual Special Needs Plan members supplemental and non-medical benefits – like healthy food – through Special Supplemental Benefits for the Chronically Ill (SSBCI). 
 

Most members who were with UnitedHealthcare in 2025 and continued in 2026, don't need to do anything—over 90% already have a verified condition and will receive benefits!
 

However, some members did not self-indicate their qualifying condition during enrollment and may be at risk of not having SSBCI benefits.
 

See which of your clients are pending verification

1. Go to Book of Business and select “Filters” 
2. Select the drop down for “Member Status” 
3. Select the “SSBCI – Pending Verification” status and click “Apply Filter”
    

Note, many members have the yellow "SSBCI - Pending verification" member status in their Book of Business, which indicates they are either in process of being verified or have not self-indicated.
 

Members can watch this video to learn how to self-indicate on the mobile app. Good news: Members who self-indicate a qualifying condition will have 60 days of SSBCI benefits (starting when their plan becomes effective) while we finish the verification process.
 

Open Book of Business

Go to Agent News