Helping your clients better understand their plan can ultimately impact retention. Here are some ways you can boost awareness about the benefits of a UnitedHealthcare Individual & Family Affordable Care Act (ACA) plan:

Digital experience

• Highlight the benefits of creating a profile on the member portal at myuhc.com/exchange
• Encourage members to download the UnitedHealthcare mobile app for easy access to their plan details

Health and wellness

• Remind members to schedule a wellness visit with their primary care provider (PCP), if they haven’t already
• Share educational videos about plan usage, which can be found on the Sales and Marketing Materials page on Jarvis (Jarvis > Sales Tools > Sales and Marketing Materials)
• Ensure members are aware of the $150 Health Perks reward1
• Highlight additional plan benefits, such as 20% off Walgreens-branded health and wellness products2, Tier 2 generic prescriptions for $8 or less3, a 3-month supply of many of their medications delivered to their home at no additional cost4, and $0 digital fitness classes with One Pass Select®5

Another great way to improve retention is to empower members with the ability to manage their plan details. Learn more by downloading the Agent and Member Self-Service Guide, available on the Member Onboarding Resources page. Go to Jarvis > Knowledge Center > Member Onboarding Resources.

Agent and member self-service guide

Sales and marketing materials

¹ _{Members age 18 and over can earn up to a $150 reward on a prepaid Visa® card upon completion of eligible activities. To earn $50, they must complete the following activities: set up a UnitedHealthcare member account on myuhc.com/exchange, opt-in to all types of text messages, sign up for all paperless plan communications, and the subscriber of the plan signs up for Autopay of premiums on behalf of all members enrolled on the plan (not available in New Jersey and New Mexico). To earn $100, they must complete a primary care provider (PCP) visit. The PCP reward is earned after claim is processed and can take 6-8 weeks. Limit one reward per eligible member. Eligible members who are unable to participate in an available program may be permitted to earn the same reward by completing a reasonable alternative. Call the number on the back of your health plan ID card to learn more. If you receive access to certain reward funds with your Card, you agree to the terms and conditions available at HealthyBenefitsPlus.com/HealthPerks. Call 1-833-818-8692 for rewards balance. No Cash (except as required by law) or ATM Access. Fees and usage restrictions may apply. See cardholder terms for details. Issued by Citizens Alliance Bank, Member FDIC, pursuant to a license from Visa® U.S.A. Inc.}
²_{Walgreens discount valid until 12/31/25. Discount valid only for in-store purchases of eligible Walgreens brand health and wellness products by current members eligible for the UnitedHealthcare discount program. Discount cannot be used online. For a full list of Walgreens brand health and wellness products and exclusions, please visit www.walgreens.com/smartsavings. Not available in Washington, CMS standard plans and select Colorado Options plans. ​}

³_{Pay $8 or less for a 1-month supply of preferred generic medications listed on the Prescription Drug List (formulary). Refer to your plan documents to determine the formulary medication tiers for your state, the tier cost shares and any deductible or out-of-pocket amounts that may be required. Only applies to in-network pharmacies. See plan documents for more information. Not available on all plans or in all states. Excludes regulatorily-required Standard plans, HSA plans, Bronze and Silver Copay Focus Place, Essential Plans, and select State-Based Marketplaces (Maryland, Virginia, Washington).}

⁴_{3-month fills apply to select maintenance medications only. Applicable formulary requirements such as prior authorization and quantity limits may apply to your pharmacy benefit.} 

⁵_{One Pass Select® is a voluntary program featuring a subscription based nationwide gym network, digital fitness and grocery delivery service. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical advice. Individuals should consult an appropriate health care professional before beginning any exercise program and/or to determine what may be right for them. Purchasing discounted gym and fitness studio memberships, digital fitness or grocery delivery services may have tax implications. Members should consult an appropriate tax professional to determine if they have any tax obligations with respect to the purchase of these discounted memberships or services under this program, as applicable. One Pass Select is a program offered by Optum. Subscription costs are payable to Optum. Available for all subscribers and dependents 18+.}

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