As a reminder, you can now view 5 types of delinquency letters on a member’s profile page on Jarvis:

• Late Payment Notice

• Second Late Payment Notice

• Final Late Payment Notice

• Late Payment Subsidized Notice 

• Late Payment Grace Notice Subsidized 

If a member has received any of these letters, they will appear on the member’s profile page in your book of business (BoB) on Jarvis, under Member Letter History.

Go to your BoB

Go to Agent Communications