Contact Us

Need Help?

The Producer Help Desk (PHD) is a Sales Support Center exclusively dedicated to the Individual and Family Plans team. Our agent-centric staff is fully devoted to providing you with a hassle-free experience every step of the way.

Monday-Friday | 8am - 7pm CST

As part of our hassle-free approach, the PHD provides support through your entire sales experience, including:

Contracting – assist with status updates, upline identification, state appointments and more
Provider and Rx lookups
Commission inquiries
Enrollment questions
Benefit information and sales materials
HealthSherpa access and functionality

Note: PHD contact information should NOT be given to a consumer.

PHD Inquiry Form

If you have 10 or more member inquires, complete the PHD Inquiry Form in its entirety and return it to acabrokersupport@uhc.com. Instructions for completing the PHD Inquiry Form can be found on the second worksheet of the form.

PHD Inquiry Form

Member Services Information

Member Services Toll-Free Numbers One-Pager

The one-pager below can be used as a quick reference for directing members to the appropriate resource.

State	Member TFN	Member Hours of Operation
AL	888-200-0327	8:00 a.m. - 6:00 p.m. Local Time
AZ	877-482-9045	8:00 a.m. - 6:00 p.m. Local Time
CO	888-809-6539	8:00 a.m. - 6:00 p.m. Local Time
FL	888-200-0405	8:00 a.m. - 6:00 p.m. Local Time
GA	800-609-9754	8:00 a.m. - 6:00 p.m. Local Time
IN	866-593-3299	8:00 a.m. - 6:00 p.m. Local Time
IA	800-396-8535	8:00 a.m. - 6:00 p.m. Local Time
IL	888-200-0325	8:00 a.m. - 6:00 p.m. Local Time
KS	866-761-7748	8:00 a.m. - 6:00 p.m. Local Time
LA	866-268-6438	8:00 a.m. - 6:00 p.m. Local Time
MD	800-691-0021	8:00 a.m. - 6:00 p.m. Local Time
MI	888-200-0324	8:00 a.m. - 6:00 p.m. Local Time
MO	877-940-4172	8:00 a.m. - 6:00 p.m. Local Time
MS	888-239-1451	8:00 a.m. - 6:00 p.m. Local Time
NE	866-288-2776	8:00 a.m. - 6:00 p.m. Local Time
NJ	866-569-0328	8:00 a.m. - 6:00 p.m. Local Time
NM	866-569-3491	8:00 a.m. - 6:00 p.m. Local Time
NC	800-980-5357	8:00 a.m. - 6:00 p.m. Local Time
OH	800-331-4680	8:00 a.m. - 6:00 p.m. Local Time
OK	800-980-5319	8:00 a.m. - 6:00 p.m. Local Time
SC	866-569-2094	8:00 a.m. - 6:00 p.m. Local Time
TN	877-250-8188	8:00 a.m. - 6:00 p.m. Local Time
TX	866-811-2704	8:00 a.m. - 6:00 p.m. Local Time
VA	877-265-9199	8:00 a.m. - 6:00 p.m. Local Time
WA	888-832-0969	8:00 a.m. - 6:00 p.m. Local Time
WI	866-569-3468	8:00 a.m. - 6:00 p.m. Local Time
WY	866-569-3468	8:00 a.m. - 6:00 p.m. Local Time

Other Resources

Need Help?

Member Services Toll-Free Numbers One-Pager​

Member Services Toll-Free Numbers One-Pager