At UnitedHealthcare, we focus on quality and performance to empower people to live their healthiest lives, effectively use their benefits, and get appropriate care at the right time. 69% of our Medicare Advantage members are in 4-star plans or higher for 2027 Star Year Ratings. In addition, about 45% of our Dual Special Needs Plan (D-SNP) members will be in plans rated 4-stars or higher.

These results reflect the progress of our long-term investments and initiatives, and agents play an important role in that success. Through the trusted relationships you build with your clients, you can help drive engagement, improve health outcomes and support the experiences that contribute to Medicare Stars performance. 

As we look ahead, we're exploring new ways to make it easier for agents to support activities that drive member engagement, outcomes and Stars performance. Together, we can help members get more value from their coverage and build on our Star ratings.

What this means for you: 

It's required to communicate the 2027 Star Ratings for the plans you present during sales events, one-on-one appointments, and telephonic interactions. You'll be required to:

• Use updated Star Ratings information within 21 calendar days of the release (starting Oct. 29)
• Review the 2027 Star Ratings information from Medicare.gov or UHC.com/Medicare within Plan Resources
• Reference the new information at the point of sale

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