Chat with PHD
Need support? Chat with the Producer Help Desk (PHD) when you have a question. The team is just a click away through chat on Jarvis, connecting you directly with a dedicated Sales Support Representative in real time.
Using the chat feature is a quick and convenient way to get the answers you need without disrupting your workflow. Whether you’re looking for guidance or clarification, our team is ready to help.
PHD can assist with a wide range of topics via chat, including:
- Contracting and commission questions
- Provider and prescription lookups
- Enrollment and HealthSherpa questions
- Benefit details and sales materials
- ICHRA
Agents can now upload documents directly through chat. To ensure your documents are received, please keep the chat conversation open until a PHD representative responds. You’ll receive a reminder in chat to leave the conversation open. Documents may be uploaded after hours as well; just be sure not to close the chat.
If you have a general question after hours, the chat bot will guide you to contact the Producer Help Desk during regular business hours and will provide those hours for reference.
Get real‑time support on Jarvis
